Returns & Exchanges
At FREECITYsupershop, we want you to be completely satisfied with your purchase. If you are not happy with your items, you can return or exchange them within 30 days of the delivery date provided they are in original condition.
Initiate Your Request
Visit our online portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging with all tags attached to ensure they are protected during transit.
Ship It Back
Download and print your prepaid return shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing